Return Merchandise Authorization, also known as RMA, is an excellent tool that is used by businesses for managing the exchange or returns of goods. Online shopping can be a tricky experience. We all are aware of instances when online shopping became a huge hassle for us due to the unavailability of getting the ideal goods for ourselves. This leads to complaints to the online website, talking to the customer care for minutes and then getting the desired product after a long wait. To get rid of this hassle, this extension is often preferred by businesses as it helps them to maintain good relationships with their clients.
Features of the Magento 2 RMA
Let’s have a look at some of the main features that it holds. The most basic function of the new Magento 2 RMA is to help customers get their complaints transferred swiftly to the desired personnel. Whether they ordered it online or offline, this will ensure that the requests are sent to the department immediately. Alongside this, this extension ought to be extremely useful for businesses too as it reduces the workload off the managers. Rather than worrying about each order return on regular basis, management can focus on other matters that carry more strategic importance.
Advantages of the RMA Magento 2
- It is the perfect platform for customers to go ahead and discuss their order replacements via emails. This is a go to option for them to get all their queries resolved at one go.
- The best part about RMA Magneto 2 extension is that you do not need to be a customer to have access to the details. Even a normal user can watch out for all the comments and give their insight to it. This acts perfectly as people who are looking for reviews before they purchase any product.
- Alongside the replacement or exchange option, people also have the option to refund the money that they spent on the damaged/unwanted good.
- It works perfectly for the administrators as well who can reach out to the customers easily through RMA. This way it becomes easier to communicate and increases the efficiency of work.
- It also has an option to send a customized message to the customers while the management is catering to their issue. This way the clients are relaxed that their issue is under check by the management.
- The RMA also offers the management to send customized RMA reports to the customers facing the problems regarding the reason why their order was damaged/delayed. This was they can also have access to the status of their orders.
The best Magneto 2 RMA of 2019
Although there are amazing Magento 2 RMAs out there in the market but the most prominent ones are as follows;
- RMA by Mage plaza
- RMA by Mirasvit
- RMA by Plumrocket
- RMA by Mageants
- RMA by Magebay
- RMA by Landofcoder
- RMA by Ahead works
- RMA by Boostmyshop
- RMA by Cedcommerce
- RMA by Exto