IT (Information Technology) has evolved rapidly over the past several years. As a Managed Service Provider (MSP), there are many IT solutions it’s important to be aware of. Software license management and service desks are just a few of them.
Software License Management
Software license management is a part of software asset management. It includes documenting, controlling, and reducing your total IT costs. It can help you maintain the different software licenses at your organization. Nearly every type of software comes with a license. That includes programs that are:
- Part of an enterprise suite
- Installed on a digital device or desktop
- Part of the eco-system of your data center
When it comes to handling your software, one of the most critical steps is to understand the terms of your contract. A huge benefit is that you can save money when you have the licenses under control. If you have unused software, every computer ends up draining your budget, wasting resources. By monitoring each license, you can ensure that each purchase is really being used. However, the main benefit is that SLM is vital when it comes to making sure that each product complies with its End User License Agreement. If there is just one device that is not following the guidelines, you might face legal trouble or high fines. The same is true if the software is unlicensed.
A service desk allows you to take care of tickets, allowing you to have an effective workflow for customer-facing and internal departments. As an MSP, it allows you to track tickets from your users and take care of them. A help desk allows you to reassign them to the right organization or department to quickly respond to customers. One of the benefits of a service desk is that it provides you with one point of contact for your clients and your organization’s departments. Your business partners, employees, and customers can all come together to maintain a strong workflow. MSP’s will be able to monitor issues in real time, allowing them to generate reports based on the ticket type, costs, staffing, and project timeline. Administrators can set up auto-responses, automatically assign tickets to staff, and create knowledge base articles.
Endpoint Security Management
An employee’s device, or endpoint, is usually what is involved in malware infections or phishing attacks. An endpoint acts as an entry point to your company’s system for these threats. That is the primary way that attackers can enter your network undetected. The issue is magnified if you let your employees bring their own devices. Endpoint security management allows you to keep your network and that of your clients safe, even if employee devices access it remotely. With business endpoint security, your goal is to protect your clients’ networks by securing their devices. That might include using per-endpoint firewalls, using virtual private networks (VPNs), or implementing mobile device management (MDM) solutions. Administering these solutions over a single server allows you to ensure that each endpoint has the same amount of protection.